Customer Care

Returns & Refunds

Return and refund requests are reviewed according to the condition and status of the order.

Order Cancellation

An unpaid website order may be cancelled while cancellation remains available in the customer's order page.

After Dispatch

Once an order has been shipped, it can no longer be processed as a standard order cancellation. Please contact customer support for assistance.

Returns

Eligibility for a return may depend on the product condition, reason for return and applicable company policy.

Refunds

Approved refunds will be processed only after the relevant return or payment review has been completed.